WordPress emergency request
Immediate help & support
Emergency request
We're here to help you right away!
WordPress emergency support: Please use the form below to explain the problems and errors in as much detail as possible. You do not have to provide us with any login details at this stage.
After the form has been successfully sent, you will receive further information and separate emergency contact details. In very urgent cases, we can also be reached using these contact details outside of our typical office hours.
Studio Berlin
Friedrichstraße 123, 10117 Berlin
Information about first aid
How much does WordPress first aid cost
We can only tell you the exact costs once we have carried out an initial analysis. We will then provide you with an initial estimate of the expected costs and information on how to proceed.
The costs for testing the WordPress installation and determining the current situation are charged at a flat rate of 1 hour (130€ net plus 19% VAT, during regular office hours). Should the WordPress installation be repaired within this framework, we will repair it.
If the repair is not completed within this time frame, you will receive information about the condition and a cost estimate for further work required at the end of the inspection.
conditions
Hourly rate during office hours: 130€ net plus 19% VAT
Hourly rate outside office hours and on holidays: 160€ net plus 19% VAT
After the first hour, we bill every 15 minutes.
Our regular office hours are from Monday to Friday from 8:00 a.m. to 5:00 p.m.
What data and information is required?
Log all details that triggered the current issue. What actions or changes preceded the failure? Take screenshots of errors or displayed error messages and send them to us.
The more extensive the details you can provide us with, the faster and more effectively we can help you solve the problem.
We also need access data to your website, such as: WordPress administrator access and FTP data. In certain cases, we also need access to the web host.
Questions that help us answer
Does the error occur permanently, or only under certain circumstances?
Browser and operating system version?
When did the error occur for the first time? After an update?
Have you noticed any changes you've made to your website recently?
Have you recently had problems with malware on one of your computers?
What's next?
Once you have all the information described above, contact us using the form included on this page. After submitting the form, we will get back to you shortly.
Our tip: regular maintenance
Are you looking for regular professional maintenance and support services for your WordPress or WooCommerce site? You can find this on our following page:
Thank you so much!
